Welcome

Customer Service

Delivery time

Denmark 1-2 Days

EU 2-4 Days

Worldwide 4-10 Days

Orders placed before 16:00 are proceeded same day. Orders placed after 16:00 are proceeded next day of your order

Return Policy

New items which are unused and in their original packaging may be returned for refund or exchange within 30 days of receipt. As soon as we receive the shipment we will process your request for exchange or refund.

Used items or items returned without their original packaging cannot be accepted. Defective items will only be accepted if item was defective upon receipt. Please check your item upon receipt before removing any tags or original package. Please notify us immediately if you receive any defective items.

To return an item, please follow instructions in return letter provided in your shipment and notify us at info@singletracker.dk The cost related for returning an item are to be worn by the customer. Singletracker is not compensating such costs and do not take any responsibility for items lost during the return shipping.

 

Pricing and availability

 Singletracker cannot and do not guarantee the accuracy and completeness of any information including prices at shop.singletracker.dk. Furthermore, we reserve the right to adjust prices without prior notice and cannot be hold responsible for sold out products. All prices include Danish VAT and are shown in following currencies: Danish Krone (DKK) and Euro (EUR). Please note that local import duties can vary by country and region. These taxes are to be paid by the customer.

Order confirmation

 By accepting our terms and conditions and upon confirmation of the customer’s order, a written and binding agreement has been conducted between Singletracker and the customer. The customer will automatically receive an order confirmation of the purchase. In case of errors in the order Singletracker reserves the right to cancel the order.

Payment

Singletracker accepts payment by VISA-Dankort, VISA, VISA Electron and Mastercard. Singletracker does not store customer credit card information after completion of transaction. Credit card will not be charged before the package has been shipped.

Delivery

All shipments are insured and track & trace information will be send to the customer upon shipment from Singletracker premises. Orders placed before 16:00 will be shipped same day. Orders placed after 16:00 will be shipped next day.

Warranty

All products from Singletracker comes with a 2 years manufacturing warranty. The warranty includes fault in yarn, fabrics, workmanship and other errors related to manufacturing. The warranty does not apply to defects caused by normal wear and tear. Products can either be repaired, changed or refunded depending on assessment case by case.

Returns

Return of products must be notified to Singletracker within 14 days of receipt. The item must be returned within 14 calendar days from the date of notification. The product must be returned in original packaging. Singletracker reserves the right to reject returns if any products have been used. Singletracker cannot be hold responsible for any cost related to return of products. Once the returned product is received by Singletracker, the product(s) are refunded. For refunds please provide registration and account information by e-mail at info@singletracker.dk

 

Products can be returned to:

Hjulmagervej 55

9000 Aalborg

Danmark

Singletracker do not accept shipments with cash on delivery